We are an urban wellness spa that provides an oasis of peace to the busy traveler, professional, or athlete in downtown Memphis. Our open-concept space makes it easy to pop in and out for express rejuvenation. We believe relaxation should be simple—and wellness is for everyone.

Yes. First-time clients must complete a massage intake and waiver form. To save time, we recommend completing these forms online before your arrival. Otherwise, plan to arrive at least 10 minutes early to complete them in person.

• Sunday: Closed
• Monday: Closed
• Tuesday: 9:00 AM – 5:00 PM
• Wednesday: 9:00 AM – 5:00 PM
• Thursday: 9:00 AM – 5:00 PM
• Friday: 9:00 AM – 5:00 PM
• Saturday: 9:00 AM – 3:00 PM

• Single appointments: 24-hour notice required.
• Group bookings: 48-hour notice required.
  Late cancellations are charged the full service price, to respect our team’s time and allow others the chance to book.

Your comfort and privacy are our priority. You’ll be provided with a sheet for draping, and we ask that you undress to your comfort level. Professional draping ensures only the area being worked on is uncovered.

Please arrive 10–15 minutes before your scheduled appointment. If you arrive late, your service may be shortened to keep our schedule on track. The full service price will still apply.

Yes. Gift certificates are available for purchase for any service or in any amount.

Guests must be 16 years or older for massage or body treatments. A parent or legal guardian must sign a consent form for guests under 18.

Yes! Contact us directly if you are interested in booking the spa privately for your group.

Please inform us of any medical conditions, allergies, or injuries when booking and again with your therapist before your service. Your safety and well-being are our top priority.

Our Commitment

At Jasper Float Spa & Wellness, we uphold the highest standards of professionalism, integrity, and safety. Our Code of Ethics ensures a safe, respectful, and supportive environment for all clients and staff.

Client Safety & Well-Being

• Strict sanitation and hygiene protocols
• Compliance with all health regulations
• Inclusive, welcoming environment
• Disclosure of health conditions required for safe treatments

Professionalism & Integrity

• Licensed, trained, and certified staff
• Honest and transparent interactions
• Strict client confidentiality (HIPAA compliant)
• Zero tolerance for unethical or inappropriate behavior

Ethical Business Practices

• Fair, transparent pricing
• No deceptive advertising
• Honoring promotions, gift cards, and memberships
• Avoiding conflicts of interest

Respectful & Inclusive Environment

• Harassment- and discrimination-free space
• Commitment to diversity and inclusivity
• ADA-compliant accommodations

Client Rights

• Safe, professional services
• Respect, dignity, and confidentiality
• Right to refuse or modify a service
• Freedom from discrimination or judgment

Client Responsibilities

• Treat staff with courtesy
• Disclose health conditions
• Arrive on time and follow cancellation policies
• Refrain from inappropriate behavior

Zero-Tolerance Policy
Immediate termination of services (without refund) for:

• Sexual harassment or inappropriate conduct
• Aggressive, threatening, or violent behavior
• Fraudulent activity

Confidentiality & Privacy
All personal and medical information remains confidential. Data is never shared or sold without consent.

Commitment to Continuous Improvement

• Ongoing staff training and education
• Client feedback integrated into services
• Eco-friendly, sustainable practices

Compliance with Laws & Regulations

• Full compliance with licensing and continuing education requirements
• Adherence to ADA, HIPAA, OSHA, and all state/federal regulations

Reporting Ethical Violations
Reports can be made confidentially to:

• Spa Director
• Email: [email protected]
• Phone: (901) 584-4810

By visiting Jasper Float Spa & Wellness, all clients and staff agree to this Code of Ethics.

Parking

Address: 60 S Main Street Ste 102, Memphis, TN 38103 (Washburn Building).

• Parking available at Main & Union.
• Overflow parking at Parking Can Be Fun garage, 79 Union.
• Be sure to scan the QR code to pay.
• Call (901) 584-4810 with questions.

Spa Etiquette

Arrival Time
Arrive at least 10 minutes before your appointment. Enjoy one complimentary hour of mocktails before your spa service. Late arrivals may shorten your treatment time.

Facility Guidelines

• Smoke-free and vape-free
• No cell phones, electronics, or photography

Valuables
We recommend leaving valuables at home.

Spa Attire
Robes, sandals, and private showers are provided. Draping is used to ensure your comfort during treatments.

Treatment Experience

• Communicate preferences on pressure and technique
• Adjust room temperature or music as desired
• Co-ed shower room with amenities provided

Special Requests

• Notify us of therapist gender preferences when booking
• Share accessibility needs or personal requests in advance

Health & Wellness

• Disclose medical conditions on the intake form
• Avoid shaving before exfoliation
• Refrain from alcohol before/during spa use
• Limit sun exposure before/after skincare treatments
• Some infrared services may be restricted based on health conditions

Taking Your Experience Home
Products used in treatments are available in our boutique, with personalized recommendations.

Jasper Float Spa & Wellness is committed to trauma-informed, client-centered care.

• Therapists provide attentive, empathetic services tailored to individual needs.
• We respect client autonomy and boundaries during all treatments.
• Ongoing education ensures best practices in safe, professional touch.
• Our goal: every client feels protected, respected, and supported in our care.